(Q) Where is your registered office?
Our HQ address is as follows:
Moto Central (Kapil Agencies)
346, Nana Peth,
Locate us on Google Maps
(Q) How do I contact your customer support?
Please shoot us a line for any reason and we will be happy to do our best to meet your needs or help you get the most from our site.
Reach us out!
Customer Helpline: +91 9822449903 OR
Support Email: firstname.lastname@example.org OR Query Form
Our Support Timings: Monday to Friday (10:30 A.M. - 06:30 P.M.)
Team Moto Central strives to respond to inquiries as quickly as possible.
(Q) Why should I buy from you instead of some other retailer?
(Q) Do you have a physical store I can visit?
We currently have an experience store in Pune, which also serves as our HQ.
- It carries a curated selection of gear (in lots of sizes!) and accessories and we have had visitors from around the nation come and visit.
- All products listed on the website as in stock are available at the store.
(Q) Where can I login?
Login to your to Moto Central India account: Click Here
(Q) I can't add items to my shopping cart, see my shopping cart or access My Account.
motocentral.in requires your web browser to accept cookies and to have java script turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections.
- Refresh your browser by clearing all cookies and cache to clear past sessions.
- Make sure you have the most up date version of your web browser, and if you continue to have problems,
Give us a call on our Customer Helpline: +91 9822449903
(Q) Is my payment details (credit / debit card / banking information) safe if I place an order online?
We use the latest security and encryption technologies to make sure your information stays private!
See our Security Information page for more details
(Q) Can I avail Cash on Delivery (COD)?
- We do not offer Cash On Delivery service at the moment.
- All our orders are confirmed against PREPAID only.
(Q) How can I tell if an item is in stock?
- Stock and availability information will be shown once you have selected a size / color when viewing a product.
- This information will also be shown on the shopping cart page and in your order confirmation email.
(Q) Can I get notified for alerts on restocking of sold out products?
You may subscribe for restock or Back in stock email notification alerts for your desired product and specific variant such as size, color.
To do this, visit your desired product page on our website.
As per your requirement, select the variant which you need to buy ie currently marked sold out.
Enter your correct Email id for future updates on the same.
Once the product is back in stock in our inventory, you will be notified via email with a direct link to purchase the same.
(Q) How can i be sure of my correct size online?
- Most of our brands have a size chart, each product description will mention their respective details as per manufacture's official guide.
- You can view our general guide to size charts here.
For additional information, it may be useful to look up the product brand's website, or better yet, ask us!
(Q) Are the products sold (original or fake)?
- Moto Central India is committed to sell 100% Genuine products only.
- We do not compromise with your safety, and all the listed brands are sourced from the official channel partner* only.
- All products carry official invoice and product contents.
- If any of our products are found to be fake/counterfeit by the manufacturer, you can claim 200% money back refund for your order.
(Q) I want to gift a voucher from motocentral.in ?
Make sure your loved ones are safe during a ride.
You can redeem this card during purchase of any of our products from our website.
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Moto Central gift card.
Gift Card: Buy Now
(Q) I have made the payment, still cannot find my order details or order confirmation.
In an unfortunate scenario, where your payment has been made and you order still doesn't show up in your 'My Account' page on our website.
Please do not panic.
Just follow the given steps to help us look into the matter for you:
- Send us a copy of your transaction details on email@example.com
- Your Full Name:
- Mobile Number:
- Date & Time of Transaction:
- Products added to the cart:
- Total Order Value:
- Screenshot of transaction / Email received from our payment gateway (CC Avenues)
Once we receive your email, our team will fetch a detailed investigation from our payment gateway partner 'CC Avenues' to validate the request.
This process may take up to 3 business days to confirm / reject order status.
In case the transaction doesn't get approved to our website, the auto refunds will be made to your original mode of payment directly by our payment gateway 'CC Avenues'.
No need to panic as this is an automated process for reversal if applicable.
SHIPPING, PAYMENTS, RETURNS:
(Q) Is Shipping Free?
- We offer free outward shipping for all orders above Rs 2000 only.
- By choosing optional Express Shipping at checkout, you may opt for faster shipping out services at nominal charges.
- Detailed Shipping Policy: View
(Q) Do you ship overseas? (International Shipments from India)
Currently we ship only across India.
To find our affiliated international partners, kindly get in touch with your details on firstname.lastname@example.org
(Q) Is there any warranty provided on my purchase?
We deliver all of our new products with the standard factory warranty taken care by individual manufacturer.
*Not applicable for items on clearance, discounts, any special conditions if specified for the product.
Detailed Warranty Guide: View
So in case you have a malfunction with a product -within this period or after- please do not hesitate to contact us.
We always strive to find an appropriate solution and assist you in the claims process.
(Q) What if my item doesn't fit? / I have changed my mind.
Can I get a refund?
- We offer a friendly and lenient return policy.
- We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly.
See our Return Policy for details.
(Q) Do you have any return/exchange policy?
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.
Doesn't fit or just not happy with it?
You can return any new, unused and unaltered item within 48 hours from the day of delivery of your item.
Detailed Return/Exchange/Refund Policy: View
(Q) What are the mode of payments I can use on the website?
We can offer you the following payment methods in our online store:
- All Major Debit/Credit cards
- Net Banking
- Mobile Payments
- Wallets - Paytm, JioMoney, FreeCharge and more
- UPI - Google Pay, Phonepay, etc
- Now Shop on EMI with 10+ banks to choose from. (For more details visit our checkout page for eligible cards)
Detailed Payment Methods List: View
(Q) How long shipping takes?
Detailed Shipping & Delivery Policy: View
Orders once shipped, are typically delivered in 5-7 business days in metros, and 8-12 business days for the rest of India.
Note: Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, disasters, national emergency, etc.)
(Q) How can I Track My Order?
Track Your Order: Visit Tracking Page
If you are unable to track your order or facing any other issues
Reach us out!
Support Email: email@example.com
(Q) How do I initiate a Return Request for my order?
Now request for an exchange / return or a refund easily using our dedicated Returns section.
(Q) How do i take care of my product?
Product Care Guide: View
Terms of Service: View
Have a question we didn't answer?
Refer to our Customer Support Center section below.