Return / Exchange Policy


Exchanges:

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 48 hours from the day of delivery of your item.

For Items on Clearance Sale / Make Offer Deals

Kindly view applicable Terms & Conditions

 


 
Questions / Concerns:

  • If anything is unclear or if you have a special circumstance, give us a shout!
  • We can be reached by phone at +91 9822449903 or shoot us a message.
  • Download your return form here.
  • We expect the product(s) not to be worn or used in any other way and in original (new) condition, including all labels and the original invoice should be accompanied with the above mentioned return form filed with all details.
  • Any signs of usage or abuse to the products is not acceptable.
  • Road usage will void all return/exchange requests. 
  • The withdrawal period will expire after 48 hours from the day on which you acquire -or a third party other than the carrier and indicated by you acquires- physical possession of the product(s).
  • The detailed Returns Shipping Guidelines can be viewed here.
  • You are responsible for all shipping costs associated with getting your order back to our Pune registered address.
  • For customers in any location, you have the option of using the carrier of your choice to return your order to us.

    We recommend shipping with a method which includes online tracking option and insurance for your return shipment.

    Choose your local courier
    OR
    Use Speed Post from Local Post Office

     

  • Physical Courier Tracking Receipt should be emailed to us at info@motocentral.in for our reference.

  • All shipping costs applicable for returning the items are to be borne by the customer.

  • Any loss, theft, damage to articles in transit while returning the products is at customer's risk.

  • TO PAY /COD will NOT be accepted by us at the time of arrival of returns at our address.

  • Once package is delivered to our address, it takes up to 4 business days for us to open/unbox and evaluate/inspect all returns before we email you our feedback. 
  • You will receive a confirmation email from Moto Central when your return is processed which will include the full details of applicable refunds if any or further steps to proceed with product exchange or store credits.
Once we have processed your return, we will ship you the new requested item(s) or refund partial or complete payment made by you as per applicable scenario on inspection. 

    We shall reimburse all payments, excluding the initial costs of delivery

    • If you have used the payment gateway while placing your order, a 5% deduction shall be made on the order value. This is the non-refundable commission that the payment gateway charges us. 
    • The refund amount (order value minus 5% deduction) will be credited to your chosen bank account within 7-14 business days after inspection of the returned items at our warehouse.
    • If you have made the payment directly into our account though Internet banking (i.e. without using the payment gateway), there will not be deduction for the gateway fixed charges of 5%.
    • The refund shall be initiated to your original mode of payment within 7-10 business days after inspection of the returned items at our store.

    Used or Damaged Merchandise:

    • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
    • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
    • eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Moto Central.

    Apparel and Helmets:

    • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
    • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
    • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

    Defects:

    • Each manufacturer has its own warranty policy.
    • Team Moto Central will assist customers with their warranty; however Moto Central does not provide any direct warranty on any item sold.

     Order Cancellation / Modifications:

    • If you change your mind, act quickly! We turn around and process orders extremely quickly within 2 hours from placing your order.
    • It cannot be cancelled or modified, if the order has been processed by our warehouse and is in the queue to be shipped out.

    Warranty:

    • Most manufacturers offer an additional warranty period which covers against merchandise defects.
    • To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
    • Please note warranty processing may take 1-3 weeks and will be subject to the individual manufacturer's policies and discretion.
    • Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
    • For further details: Refer to our Warranty Guide

    For any further queries, email us at info@motocentral.in

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